As we move into the New Year take a look at your business needs and employees and think about who is doing a good job and who is not and find out why. Reward those who are doing well with praise and encouragement. If you can afford it, find some incentives to put further cash into employee’s pockets in return for even better performance during the year to come. For those who have under performed it’s potentially a good time to look at how to improve matters.
I have set out seven key areas that you and the employee can look at to solve performance problems.
1. SYSTEMIC ISSUES
Is there anything in your systems or processes that cause the under performance?
2. GOALS AND TARGETS
Is achievement in his mind the same as is pictured in yours? That is does the employee know exactly what you want him to do and understand the targets or output he is expected to deliver?
3. TRAINING AND COMPETENCE
Is she trained in both your view and hers to the point that she has confidence to perform competently?
4. WORK MANAGEMENT TECHNIQUES
Is she capable of and actually practicing work management techniques? That is does she know how to break large tasks into small achievable actions to make progress on and actually finishing jobs? Does she have ‘To-Do’ lists and a method for tracking the progress of tasks and projects?
5. FEEDBACK AND RESPONSE
Have you set out a critical path for all tasks the employee has to accomplish? That is the identification of the major milestones at which you need feedback. Do you monitor feedback and keep your commitment to attend meetings at which this feedback is provided? Do you deliver where you need to in response to feedback?
6. TOOLS AND ASSISTANCE
Does the employee have the appropriate and necessary people or tools assisting him? Are other members of the team or the tools delivering and if not, is there something that he or you can do to help the situation?
7. RECOGNITION AND VALUE
Does the employee understand how he fits into the larger scheme of things? Does she appreciate the value her work is adding to the company’s success? Does the employee feel valued for the work he is contributing? Does he feel fairly compensated?
By Mark Tubb
Business Mentor & Co-Director of Princes Risborough Golf Club.
Bucks Conferences is located within the grounds of Princes Risborough Golf Club and provides Business Mentoring Services/Sales Training and great value space for local businesses to hold meetings or conferences. Visit us for coffee and have a look around, or call 01844 346989 and ask for Mark or Nick to discuss our facilities. Visit our website www.bucksconferences.com for more details.